Now you have completed session three “Build Your Own Runbook” take a moment for reflection.
Answer the following questions
Q1. Describe your approach to creating a runbook at the start of session 3
Q2. How did that approach change after reviewing the Runbook Best Practices Guide?
Q3. What would you do differently next time?
Q4. Now that you have built your own runbook. What impact will Cutover make to your customer experience?