Problem

Feature Area

Description

Replication Steps (if applicable)

team_id query not displaying correct results

API

When using team_id to pull a list of assigned tasks within a runbook the results do not filter to assigned tasks - instead it returns a list of all tasks in the runbook.

Slow loading of user details in Access Management panel

Access Management

When trying to access user details in the Access Management panel, this is taking some time to load.

This issue has now been investigated and rectified. Changes have been made so this will not happen again.

Dashboard download not displaying correctly

Dashboards

When exporting a dashboard as a PDF, the content and images are not rendering properly.

This has now been rectified and content now displays correctly when exporting your dashboard as a PDF.

Unexpected timeouts reported by multiple clients

Access Management

Users have been logged out at random times unexpectedly.

This was investigated and the root cause was that cookies were not being reset when actions were taken. This is now fixed and resolved.

Problem

Feature Area

Description

Replication Steps (if applicable)

Child runbook not inheriting task start notification from parent

Linked Runbooks

Disable task start notifications not inheriting parent notification settings.

Shift and F6 shortcut causes immediate user logout

Task type

Use of the ^ shortcut for quick access to the task type logs a user out of their session.

Download user history causes an error

Runbook

When downloading the user history, an error is displayed to the user.

For users who have the ability to download the user audit history.

Problem

Feature Area

Description

Replication Steps (if applicable)

Audit log is not capturing ‘Merge’ action once ‘an existing runbook’ is selected

Runbook/Template

When a user selects the ‘existing runbook’ option when merging runbooks, no reference to this action is displayed in the audit history.

Audit log is not capturing ‘Merge’ action once ‘new runbook’ is selected.

Runbook/Template

When a user selects ‘A new runbook’ option when merging runbooks, no reference to this action is displayed in the audit history.

Problem

Feature Area

Description

Replication Steps (if applicable)

Linked runbooks modal is not working for templates that have a snippet task type

Linked Runbooks

Linked runbooks is not working for any templates that have a snippet

SAML Mapping upload failure due to subfolder name already existing under multiple parent folders.

SAML/RBAC

SAML mapping upload failure due to subfolder name already existing

Include ‘Context in request’ option for Polling Webhook failed to generate a JSON object.

Integrations

As a user, when I have enabled the ‘Include Context in Request’ option I expect my JSON payload to include the _cutover_request_context but it is showing an exception error.

Filtering by custom fields limited to a workspace, returns no results.

API

If you have custom fields limited to specific workspaces, and try to reference them via the API, a status 200 OK is returned but there are no results.

We've updated our API documentation to reflect how to search for workspace specific Custom Fields.

OAuth error not allowing users the option to debug Custom integrations.

Integrations

Users are not able to see/click on the “debug” option after an integration error is present within a runbook.

API returns an error when using searchable custom fields and custom-field-values query.

API

When using the custom_field_values query within the List Runbooks endpoint, the API displays a 500 error if the custom field is a Searchable Custom Field.

Within the API

Problem

Feature Area

Description

Replication Steps (if applicable)

Dashboards that group together as ‘Other’ do not show the correct runbooks list when clicked.

Dashboards

When you have six or more different results that show in a dashboard, they are grouped together as ‘Other’. Clicking on ‘Other’ should show the list of runbooks included but this wasn’t working.

Transition from rehearsal to live run causes Microsoft Graph integration to fail.

Integrations

Changing a runbook from rehearsal mode into live mode is causing the Microsoft Graph integration to fail with Connection failed status.

Problem

Feature Area

Description

Replication Steps (if applicable)

Linked tasks link to original template in copied runbooks.

API

When you create a copy of a runbook that has linked tasks, these are still linking to the original runbook and not the newly created runbook.

When using the API to copy runbooks, it now copies the linked tasks runbooks into new runbooks.

Comms disabled in parent runbook does not disable them in linked runbooks

Linked Runbooks

When using linked runbooks, starting a run and setting the parent communication settings to off, does not disable communication settings for the child runbooks.

Searchable custom fields can no longer be refreshed on historically completed runbooks.

API

When a refresh occurs on a searchable custom field, we now ensure that the new data sync no longer updates historical completed runbooks.

N/A

CSV Import: partially blank custom field column causes connection lost error/invalid data

CSV

When importing a CSV file, where required fields were left blank this caused a ‘connection lost’ error preventing customers from accessing or actioning anything on the runbook.

We’ve fixed this on our side and updated our Help Center article to confirm which fields are mandatory and which are not.

Problem

Feature Area

Description

Replication steps (if applicable)

Node map not updating automatically

Task List

When using saved filers, switching between filters does not update the node map. This should happen automatically.

1. Create a runbook and add tasks

2. Save some filters

3. Select a saved filter and view the node map

4. The node map should update automatically

Selecting Other>Late causes no tasks to be found

Runbook

If the filter Other>Late is enabled, refreshing the page causes no tasks to be found.

1. Create a runbook with tasks. Schedule the runbook in the past to make the tasks late by default

2. Start and complete 1-2 tasks (should not appear when filtering by Late)

3. In filters, click Other and then choose Late. Late tasks should display

Problem

Feature Area

Description

Replication steps (if applicable)

Incorrectly formatted HTML added to the runbook homepage is not saving or showing an error

Runbook

When HTML is copied and pasted into a runbook homepage and then saved, the homepage appears blank as if no changes were made. We believe this HTML to be badly formatted with errors or extra brackets in the body of code.

Folder level permissions showing list of all users

Workspace

When adding users to a folder level permission, a list of all users is displayed rather than capping at 10 and then displaying a show more/show all option.

Users unable to authenticate Microsoft Teams integration

Integrations

Users are unable to authenticate their Microsoft Teams integrations from within the Task Edit panel and are redirected to an error message.

Problem

Feature Area

Description

Replication steps (if applicable)

Runbook start time not logged when created as Plan only.

Audit

If you create a new runbook and leave it as Plan only and set the time to something other than 00:00, then this is not logged in the audit log.

Problem

Feature Area

Description

Replication steps (if applicable)

When executing the “Create a runbook from template” action the "Updated at" parameter is updated.

Runbook

When a runbook is created from an approved template, it updates the "Updated at" date seen in the template details panel when it shouldn't.

Unable to add a Snippet Task if the template is a child template.

Snippets

When a template is used as a child template (ie: used in a Linked task in the parent template), the Snippet task type isn’t available in the child template when it should be.

Comments made in older versions of runbooks are not visible.

Runbook

Comments made in older versions of runbooks should be visible but greyed out.

Template: Can't export user list when in approved state.

Runbook

You should be able to Export user list in approved template, and the option to import users on an approved template should not be available.

“Import” should not be an available option.

Problem

Feature Area

Description

Replication steps (if applicable)

When bulk uploading, the system does not recognise that a CSV file has been added

CSV

During the bulk upload process, a CSV file was added and when you click Upload to start the process, a message was displayed with an error.

Navigate to Account Management

Runbook timeline Now button does not navigate to today’s date

Runbook

When clicking on the ‘Now’ button, it did not move the timeline view to show today’s date.

Runbook nodemap fails to display

Runbook

When selecting the nodemap view and applying filters, the browser was unable to load the nodemap in certain cases.

The browser should show the new filtered list in the nodemap

Inability to edit or run integrations at runbook level

Integrations

Customers were unable to trigger runbook level integrations as runbook admins.

Problem

Feature Area

Description

Replication steps (if applicable)

Incorrect error response

Comms

When adding a recipient within an email task type, a “not in account” error was generated which is not an expected response.

The “not in account” error should not be displayed on the front-end and if an error is found it should be detailed as “not in workspace” instead.

Specific characters not exporting within the CSV

CSV

When exporting runbooks from the workspace runbook list, the following: "&", "-", double quotations, “<“ and, “>” characters were not exporting correctly via CSV.

Export any runbook to CSV which contains the mentioned characters.

Global Stakeholders not able to see all list of permissions on other users.

Roles & Permissions

Users that have the Global Stakeholder role could not see the full permissions list when checking individuals permissions.

Problem

Feature area

Description

Replication steps (if applicable)

Linked Tasks when filtering for Searchable Custom Fields - Cutover then presents a 500 error

Linked task

When linking a task, searchable custom fields are filtered on the left side of the window. Searching for anything within these filters used to give a generic 500 error.

Note: Requires searchable custom field(s) to be set up to appear within the filter.

CSV export not exporting the correct data for restricted Custom Fields

CSV

Custom Fields restricted to 2 or more integration task types are not generated correctly within a task export CSV.

Improve Integration error handling

Integrations

Return integration failed if the integration webhook URL is blank

Show all permissions changes in User History Audit log CSV

Audit

Scenario 1 - For roles that were removed that are not restricted to a workspace

Scenario 2 - For role changes where workspace and runbook are specified

Provide auditing when bulk login type has been updated

Audit

All changes via bulk upload should appear in each user’s history log.

Comms to non-provisioned, allowlisted Email Addresses

Task list

Comms should be able to be sent to any recipient, if the recipient is within the allowed list of email addresses

Merging runbook should merge stream names correctly

Runbook

Duplicates stream names should be merged regardless of difference in capitalisation.