2025.2 release - February 2025

Overview

In this release we have the following updates:

Add failing conditions into the Polling tab

You can now set failure values in the Custom Integration Polling tab to define when a polling integration should fail. This ensures that Polling integrations will stop when a specified condition is met. For more details on this update, please see the Polling tab in our Developer Portal.

Related roles: Integrations Admin

Stream completion component on Multi Runbook Dashboards (MRDs) is now clickable

You can now interact with the Stream Completion component to see the live status of your streams and different runbooks and take action when needed. Hover over any colored stage to see the number of runbooks, and click on a stage to view and access the related runbooks.

Related roles: All roles can see and use this functionality.

Notable Fixes

The listed issues and their solutions are organized based on their potential impact on customers.

Problem	Feature Area	Description	Replication steps (if applicable)
Comments are slow to load if there is a large amount	Runbook	When viewing all runbook comments the functionality is slow to load if there is a large amount.	This has been investigated and is now resolved.
Filtering tasks (using a custom field) with a 0 in the search criteria, also displays tasks with no data	Tasks	Task filters for custom fields do not display the correct results. When you filter tasks using a custom field and you enter a 0 into the search, then it will display all tasks that have no data too.	1. Create a Custom Field of type "text" and make it display in filters 2. Add 3 tasks in a runbook 1 task with no data in the field 1 task with a 0 in the field 1 task with letters in the field 3. Filters only to show text with a zero in rather than tasks that have the field with a nil value.
Green active user dot no longer appears in runbook user list	Runbook		This is now appearing and working as it should be.

2025.1 release - January 2025

Overview

In this release we have the following updates:

Changes for teams when importing a CSV file

We’ve made it easier to create new teams or add existing teams when you import a CSV file.

Automatic team creation: New teams are now automatically added, along with their related tasks, during the CSV import process. This eliminates the need to manually add teams into the runbook beforehand, saving you time.
Linked Central teams: If a team already exists as a central team in the workspace, you can select the option (as shown in the image below) to use the team again during the CSV import. This will create the team as a Linked team within the runbook.

For more details refer to:

Export and Import tasks for information on importing tasks via CSV.

Create Runbook Teams for details on Linked Teams.

Related roles: Runbook Admin

Notable Fixes

The listed issues and their solutions are organized based on their potential impact on customers.

Problem	Feature Area	Description	Replication steps (if applicable)
Multiple incorrect template re-review communications are being sent when template runbook type has been changed	Template Workflow	When an Approved Template has its runbook type changed from one that has an advanced review workflow setting to one that does not, it results in users receiving multiple Next Template Review emails on a consistent/weekly basis even after the template was approved.	Create a new runbook and convert it into an approved template (Use a runbook type that has an advanced workflow setting) After being approved, click the Create new template option Navigate to Template details then Display Settings and change runbook type to one that does not have advanced workflow setting (excluding basic approval flow)
Parent tasks were not always auto-finish after linked runbooks complete	Linked Runbooks	Parent tasks not finishing automatically after linked runbooks complete, this should now be resolved.	Create a runbook with a linked task Start a run Pause and unpause the parent runbook Start the linked task Complete the linked runbook
Global Stakeholder could see the Instance Settings option in Cutover	Settings		This has now been resolved and the Instance Settings option is no longer visible to Global Stakeholders.
Global Stakeholder was unable to view the integrations page	Settings		Set role to Global Stakeholder Click on Settings You can view and access the Integrations option
Global User Admins and Global Stakeholders do not see the SAML configuration option in the menu	SAML	Global User Admins cannot see the SAML configuration section or manage role mapping	This has now been resolved and is working as expected.
Searchable Custom Fields not showing new attributes after refresh	Integrations	Searchable Custom Field not updating correctly and showing new attributes added	Refresh the datasource Add new attribute to the Custom field admin screen The data will be refreshed and show new changes every 24 hours

2024.16 release - December 2024

Overview

In this release we have the following updates:

Ability to lock folder destinations for runbooks and templates

You can now lock runbooks to a folder on creation from a template. This is helpful if you prefer to have all your runbooks created and run in the same location, making it easier for everyone to access the correct runbooks. When creating from a template this helps to ensure the correct destination folder options are available in the duplicate or merge modal.

Key Details:

Folder lock on creation: When creating a runbook from a template with a folder lock, the folder field is read only and cannot be changed.

Duplicating runbooks: The folder lock does not apply when duplicating runbooks, even if they were created from a locked template. You can duplicate runbooks into any folder but cannot move a runbook that was originally created from a locked template.

Merging runbooks: When merging a template to a new runbook, the new runbook will be locked to a folder (same logic as duplicating).

When merging into an existing runbook, the lock does not apply - users can still merge into any runbook, regardless of folder location.

Please see our Create a template or Manage Runbook Details article for further information.

Related roles: Template owner, Runbook creator, Runbook editor, and Runbook admin

Download Audit Log update

The audit log section will be removed from runbooks and replaced with a Download as CSV menu option within Runbook settings. You will still be able to download a CSV with the same format by clicking on the cog menu and choosing Download Audit Log. Please contact your Customer Success Manager (CSM) if you have any questions regarding this.

Related roles: Folder stakeholder, Runbook Admin, Stream Editor, and Team member

Text Editor changes

We’ve made some changes to our Text Editor. Please see our Text Editor overview article here to find out more.

Related roles: All roles can see and use this functionality.

Notable fixes

The listed issues and their solutions are organized based on their potential impact on customers.

Problem	Feature Area	Description	Replication Steps (if applicable)
Pausing runbooks mid integration prevents tasks from being completed	Integrations	Tasks are not completing when pausing a runbook whilst mid integration	Start an integration which takes more than 20 seconds to complete Pause the runbook Check the integration task status Integration finishes and task status is updated despite the runbook being paused
Error when saving duration time	Tasks	Error saving duration time for a task that has been already started	Go into dynamic runbook and create a task Start the task and edit the duration You will be able to save and update the duration
Linked runbooks modal slow to load	Linked Runbooks	When linking to a template, it’s slow to load the list of available templates	In a workspace with a lot of templates, hover your cursor over a runbook task and select Insert Linked Tasks Modal loads a list of available templates to link in a similar length of time as clicking templates within the runbook list
Custom field order not respected in create from template modal	Runbook	When creating a runbook from a template, custom fields are displayed in a different order from the template and final runbook	Go to Template List view Click in the Create button on any template Custom fields will display in the order they are set in the template/runbook
Integration updates and custom fields display name adjustments	Integrations	UI changes made within some Integrations areas of the product	Minor improvements to the UI text for task level integrations, no functional changes.
Runbook and workspace filter panels use unique name instead of display name	Integrations	Runbook and task lister filter panels for Searchable Custom Field attributes use the unique name instead of the display name	This has been investigated and is now working as it should be.
Issue duplicating runbook when it has a runbook level Searchable Custom Field	Integrations	Runbooks cannot be duplicated through the cog icon inside a runbook whilst a runbook level Searchable Custom Field was present	Create a runbook with a runbook level multi-select Searchable Custom Field Navigate to the cog menu to duplicate the runbook The runbook will duplicate successfully
Searchable Custom Fields still appears in Filters	Integrations	Archived Searchable Custom Fields continue to display in Filter panel	This has been investigated and is now working as it should be.

2024.14 release - November 2024

Overview

In this release we have the following updates:

Ability to edit a task title and description when the task is in progress

You can now make changes to a task title or description whilst the task is in progress. This option applies to all runbook types: for dynamic runbooks, these can be edited in run; for non-dynamic runbooks, you will need to pause the runbook. To find out more about adding tasks to a runbook, see our help article here.

Maximum retries option added for polling

You can now set a maximum retries amount for integrations that require polling. The default value for new and existing integrations are 120 retries and this can be increased or decreased as required. You should review any Custom integration polling to ensure this number suits your needs.

Default polling interval value

The default polling interval value has been updated to 30 seconds for all new integrations.

Please see our Developer Portal for more information about these changes.

New Refresh data source option

You can now pull new fields and attributes from the data source by using the Refresh option which can be found in the three dots menu. Here you can also archive a data source too.

Notable fixes

The listed issues and their solutions are organized based on their potential impact on customers.

Problem	Feature Area	Description	Replication Steps (if applicable)
team_id query not displaying correct results	API	When using team_id to pull a list of assigned tasks within a runbook the results do not filter to assigned tasks - instead it returns a list of all tasks in the runbook.	Use the runbooks endpoint within the API Use runbook id to specify runbook Use team_id to specify a list of tasks assigned to that team When pulling tasks and using team_id the tasks listed should be assigned to that specific team
Slow loading of user details in Access Management panel	Access Management	When trying to access user details in the Access Management panel, this is taking some time to load.	This issue has now been investigated and rectified. Changes have been made so this will not happen again.
Dashboard download not displaying correctly	Dashboards	When exporting a dashboard as a PDF, the content and images are not rendering properly.	This has now been rectified and content now displays correctly when exporting your dashboard as a PDF.
Unexpected timeouts reported by multiple clients	Access Management	Users have been logged out at random times unexpectedly.	This was investigated and the root cause was that cookies were not being reset when actions were taken. This is now fixed and resolved.

2024.13 release - October 2024

Overview

In this release we have the following updates:

Create from Template

We have introduced a new setting for Workspace Managers. When enabled, this setting restricts the creation of new runbooks to existing templates of that type. Please see the Add a runbook type article for more information.

Note: You will need to have one runbook created before you switch this setting on as you will need to make this a template first. Alternatively, you can create templates from scratch using the Cutover API. For more information, see our Developer Portal.

Runbook-level integrations

Runbook-level integrations can now be configured on all runbook type templates. For approved templates, you will need to have the Integrations Admin role to modify runbook-level integrations. Please see our Use Runbook-level integrations article for further information.

UI change

When duplicating a single runbook or creating from a template, users no longer have a radio button option to decide where they would like the duplicated runbook to reside.

To increase visibility of where the existing folder is, this will now be displayed by default in a new dropdown option.

Notable fixes

The listed issues and their solutions are organized based on their potential impact on customers.

Problem	Feature Area	Description	Replication Steps (if applicable)
Child runbook not inheriting task start notification from parent	Linked Runbooks	Disable task start notifications not inheriting parent notification settings.	Create parent and child runbooks Start parent runbook with Runbook Comms On, but Task Start notifications Off Child runbook should carry the same preferences from the parent runbook
Shift and F6 shortcut causes immediate user logout	Task type	Use of the ^ shortcut for quick access to the task type logs a user out of their session.	Create a runbook Use a keyboard shortcut to enter a task title, press ^ (shift+6) which will trigger the menu to select task type
Download user history causes an error	Runbook	When downloading the user history, an error is displayed to the user.	For users who have the ability to download the user audit history. Log in and go to the User Admin section Select a user Open audit history Click Download full history You should be able to download the history

2024.12 release - September 2024

Overview

This release contains bug fixes and minor internal improvements.

Notable fixes

The listed issues and their solutions are organized based on their potential impact on customers.

Problem	Feature Area	Description	Replication Steps (if applicable)
Audit log is not capturing ‘Merge’ action once ‘an existing runbook’ is selected	Runbook/Template	When a user selects the ‘existing runbook’ option when merging runbooks, no reference to this action is displayed in the audit history.	Within a workspace, select one or more runbooks and click on Merge Selected. Click on Choose an existing runbook for the merge destination and select the preferred runbook. After merging the runbook/s into a chosen runbook, navigate to the Audit log via the Settings icon. All actions taken are displayed in the Audit Log.
Audit log is not capturing ‘Merge’ action once ‘new runbook’ is selected.	Runbook/Template	When a user selects ‘A new runbook’ option when merging runbooks, no reference to this action is displayed in the audit history.	Within a workspace, select one or more runbooks and click on Merge Selected. Click on A new runbook for the merge destination. After creating the new runbook, navigate to the audit log via the Settings icon. All actions taken are displayed in the Audit Log.

2024.11 release - September 2024

Overview

This release contains bug fixes and minor internal improvements.

Notable fixes

The listed issues and their solutions are organized based on their potential impact on customers.

Problem	Feature Area	Description	Replication Steps (if applicable)
Linked runbooks modal is not working for templates that have a snippet task type	Linked Runbooks	Linked runbooks is not working for any templates that have a snippet	Create a template with a snippet task type Create a new runbook Insert the template with a snippet task type The template will now be inserted successfully
SAML Mapping upload failure due to subfolder name already existing under multiple parent folders.	SAML/RBAC	SAML mapping upload failure due to subfolder name already existing	Create folders with different names Create subfolders with the same name in each of the created folders Create the SAML file according to folders and subfolders mapping Upload configured file
Include ‘Context in request’ option for Polling Webhook failed to generate a JSON object.	Integrations	As a user, when I have enabled the ‘Include Context in Request’ option I expect my JSON payload to include the _cutover_request_context but it is showing an exception error.	Create a predefined polling webhook integration connection Create an integration action under that connection that can post to an endpoint. Select 'Include context in request' Use the integration successfully in a runbook
Filtering by custom fields limited to a workspace, returns no results.	API	If you have custom fields limited to specific workspaces, and try to reference them via the API, a status 200 OK is returned but there are no results.	We've updated our API documentation to reflect how to search for workspace specific Custom Fields. If your search includes a workspace specific custom field then you must include the workspace_id parameter. You can only search for custom fields in one workspace at a time.
OAuth error not allowing users the option to debug Custom integrations.	Integrations	Users are not able to see/click on the “*debug*” option after an integration error is present within a runbook.	Create a Custom integration with OAUTH Receive an OAUTH specific error Integrations Debug would not display
API returns an error when using searchable custom fields and custom-field-values query.	API	When using the custom_field_values query within the List Runbooks endpoint, the API displays a 500 error if the custom field is a Searchable Custom Field.	Within the API Use the list runbooks endpoint Add query parameter custom_field_values The query parameter should return data as it would any other custom field

2024.10 release - August 2024

Overview

You can now start a Live run without having to add a scheduled start date first. Also, when you choose the Live run option, it will default to the current time as the scheduled start, if this has not already been set.

Notable fixes

The listed issues and their solutions are organized based on their potential impact on customers.

Problem	Feature Area	Description	Replication Steps (if applicable)
Dashboards that group together as ‘Other’ do not show the correct runbooks list when clicked.	Dashboards	When you have six or more different results that show in a dashboard, they are grouped together as ‘Other’. Clicking on ‘Other’ should show the list of runbooks included but this wasn’t working.	Create a multi-runbook dashboard In our example we have added a component for runbook split and set the attribute to a custom field that has 6 or more options. Go into your workspace and add data to the custom field used in the above step for 6 or more runbooks. The correct number of runbooks are displayed in the list
Transition from rehearsal to live run causes Microsoft Graph integration to fail.	Integrations	Changing a runbook from rehearsal mode into live mode is causing the Microsoft Graph integration to fail with Connection failed status.	Create a normal runbook and add the Microsoft Graph integration Execute the integration in Rehearsal stage Go back to Planning stage Execute the integration in Live stage Integration should be executed successfully in Live stage