Session Overview:
Take a deep dive into runbook creation, runbook people management, execution and monitoring. This will be followed by a ‘Build Your Own Runbook’ guided exercise to complete and review in session 3.
Objectives:
Understand how to build effective runbooks using a variety of task types. Learn how to assign tasks to users and teams. Become fully competent in understanding the benefits of dashboards and how they apply to runbooks.
Creating Runbooks
A comprehensive look at Runbooks and how to make them
An end to end walkthrough of Runbook creation. | |
Learn how to start Runbooks and execute tasks. | |
Look at how to assign and manage Runbook users & teams. | |
Take a deep dive into the power of reporting with Dashboards. | |
Explore how downloading and uploading runbooks can benefit users. | |
Learn about Runbook and Task timing options. |
Tasks
Explore how different task types cover a range of functions
Read through this document to learn about tasks, dependencies and more. | |
How to get the most out of the Branching task type. | |
Learn how to configure Email, SMS and Call tasks. | |
Gain understanding of the different task types, how to use them and their attributes and behaviors |